Privacy Policy

Last updated: 18 May 2025

1. Who We Are

We’re Roku Agency, a UK-based consultancy helping businesses turn cold leads into booked calls and real sales using AI-powered automation.

Registered office:
85 Great Portland Street, London W1W 7LT, United Kingdom

If you have any questions about how we handle your data, get in touch:
📧 hello@rokuagency.com

2. What Information We Collect

We collect personal data in two main ways:

Information you provide directly:

  • Name, email, phone number (via forms, bookings, or enquiries)

  • Business info (like your company name or role)

Information collected automatically:

  • IP address, browser, device type, location

  • Behavioural data (pages viewed, clicks, time on site)

This data is collected through tools like:

  • Google Analytics

  • Meta (Facebook) Pixel

  • Go High Level (GHL)

You can manage cookies in your browser settings.

3. How We Use Your Information

We use your data to:

  • Respond to messages and enquiries

  • Follow up on interest in our services

  • Send marketing content (only if you opt in)

  • Improve our website and advertising performance

We do not: sell your data or share it with third parties for their own marketing.

4. Marketing Communications

We’ll only send marketing emails or SMS if you’ve opted in. You can opt out at any time by:

  • Clicking “unsubscribe” in our emails

  • Replying “STOP” to SMS messages

  • Emailing us at hello@rokuagency.com

No spam. No pressure. Just relevant content.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold on you

  • Correct any inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to how we use your data

  • Request your data in a portable format

To exercise any of these rights, email hello@rokuagency.com. We’ll respond within 30 days.

6. Cookies & Tracking Tools

We use cookies and tracking tech to improve your experience. These tools include:

  • Google Analytics (anonymous usage tracking)

  • Meta Pixel (for retargeting and ad tracking)

  • Go High Level (for lead tracking and follow-up)

You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout

7. Data Security

We take your data security seriously and use:

  • Password-protected systems

  • Access controls for staff

  • GDPR-compliant platforms

While no system is 100% secure, we follow best practices to keep your data safe.

8. Third-Party Links

We sometimes link to other websites. We’re not responsible for their privacy practices, so we recommend reviewing their policies.

9. Policy Updates

We may update this policy occasionally. The latest version will always be available here, with the date updated at the top of the page.

10. TL;DR

  • We collect data to help you and improve our services

  • We don’t sell your data

  • You control what marketing you receive

  • Your rights are protected under UK law